Frequently Asked Questions
What is MTBIT Exchange?
Regulated by the FIU (Estonia Financial Intelligence Unit), MTBIT is committed to provide a transparent and ethical exchange between interested parties. Your personal data and digital assets are safe with us forever, thanks to our advanced encryption and state-of-the-art cybersecurity system.
Is MTBIT.Exchange regulated?
How does it work?
There are 3 simple steps to start buying/selling or exchanging Cryptocurrencies on MTBIT's regulated Cryptocurrencies platform.
Create and Verify Account: MTBIT's regulation requires us to have some basic information regarding our users, to make sure they are qualified for cryptocurrencies services. The process is quick and simple, and upon completion, you're ready to go! For your convenience please use our step by step Registration process guide.
Digital Wallet: To use MTBIT.Exchange's platform for buying/selling or exchanging cryptocurrencies, you must have a digital wallet. If you already have one, great, you have completed the first step. If you do not have one, you can download your free wallet here. (MM: where is here) Or, you can register an account on MTBIT and use our on-exchange wallet as your own, though you should still create your own.
Deposit Funds: You are now ready to deposit FIAT or Cryptocurrency to your account, and to join the exciting world of the cryptocurrency revolution. You just need to confirm your wallet address, and then choose your preferred method of depositing funds: credit card, or wire transfer.
For New Traders:
MTBIT aspires to become the Exchange platform for everyone. For new traders, without proper knowledge and lack field-practice, along with the risk-averse mentality, our Demo exchange helps you practice and heighten your skill in a “no risk - yes reward” environment.
In reality, the maintenance and operation of a demo exchange requires the same level of technical resource as maintaining and operating a live exchange. MTBIT proud to be one of the few providers that could operate these two simultaneously without any disturbance.
What is two-factor authentication and SMS Authentication?
SMS Authentication – SMS authentication adds a second layer of security between an attacker and password change, withdrawal conformations and other sensitive information by sending your mobile a unique, one time and temporary passcode through an SMS text message.
Users must provide the correct passcode to modify services and security settings and to approve withdrawal confirmations.
SMS code is not received:
If you have enabled SMS authentication but you do not receive SMS code please take the following steps:
If you still cannot receive SMS code, please use our Support page for further investigation or send a direct email to Support inbox.
KYC procedure and requirements?
Our requirements are the following:
What is the process of account approval?
Make sure to check your email for official notifications by MTBIT Exchange Compliance team requesting any additional documentation that may be required for account verification.
How can I follow MTBIT Exchange on social media?
Why am I not receiving emails from MTBIT Exchange?
If you are not receiving forgot password email or any other emails from our platform:
Please add below emails into your whitelist/safe sender:
If you still cannot receive e-mail from us, please provide more details to investigate your case: email address, please additionally inform when was the last email you have received from us.
Account Management and Security Maintaining
How can I update my personal details?
Please note: each change in personal details will result in changing your regulation status. The status will become pending and you will be required to pass through KYC verification once again.
How to Change my email Account?
Is my account information secure?
How to make my trading account more secure?
Many phishing sites imitate MTBIT Exchange domain name to obtain sensitive information such as confidential details and passwords by trickling you into believing you are on a legitimate website. Therefore, it is necessary to check the address of the web-site and only then proceed to login. In a similar way don’t click or open attachments in emails, unless you are absolutely sure the email was sent by us.
Secure your computer
How to deposit tokens?
Why is the deposit missing?
If your transfer hasn't arrived within the time frame, please contact your bank, check if the transfer was successful and request a transfer receipt. Once received, please send the receipt to our support email or attach it by using our Support page and we will investigate the case.
Deposited to a wrong address
MTBIT Exchange cannot know who own the fault address and cannot recover the lost coins. MTBIT Exchange do not know who owns these addresses and have no means of recovering those coins. If you know the belonging of specific address, we recommend that you contact the owner to negotiate your investment back.
Deposited wrong coins
Why the deposit/ withdrawal is on hold (or pending)?
The name on the bank account you deposited from or withdrawing to does not match the name on the MTBIT Exchange account.
Your bank asked us to put the deposit or withdrawal on hold due to irregular activities.
Withdrawal processed to wrong address
Unfortunately, due to the anonymity of the block chain, MTBIT Exchange is unable to locate where your funds have been sent and therefore cannot help you to retrieve your funds.
Why is my withdrawal missing?
How to trade?
* Buyer's and seller's colors are green and red respectfully.
How do I cancel an open order?
If partial trades were opened, you can still cancel the remaining order coins available.
To cancel an open order: